Cideon Support Services

Fast and competent support for questions and problems with software, for example for the software solutions Autodesk AutoCAD, Inventor, Fusion or Vault as well as Cideon software from the SAP PLM environment and PRO.FILE. Discover the possibilities of Cideon Support Services now!

Discover our Services

CIDEON Software | Lösungen Autodesk & SAP

Cideon Support Services

With Cideon Support Services you receive well-founded support for questions regarding the installation and use of your CAD, PDM or PLM software. But they also provide fast and effective relief in the event of software problems. Choose Cideon as your reliable service partner and benefit from the many years of expertise of our support team.

Fast And Competent Help For Your IT

Cideon Support Services are specifically tailored to the needs of companies using Autodesk software, PRO.FILE or Cideon solutions in the SAP PLM environment. They offer fast and competent support for questions regarding installation, application or unforeseen problems. Your IT staff can draw on the in-depth software knowledge of Cideon Support and do not need to build up their own know-how.

Fault reports or support requests can be made quickly and easily via the Cideon Service Portal, a ticket system available around the clock. We will then contact you as quickly as possible to find a solution.

Cideon Support Services can be booked through a service contract and are an ideal supplement to maintenance contracts or subscriptions of the software manufacturers. Find out more about our contract types here or contact us directly for a quote.

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ITIL – Information Technology Infrastructure Library

Our support services are based on the high standards of ITIL, the world's most widely used framework for IT service management.

Benefits of Cideon Support Services

Support for Your IT

With Cideon, your IT has a reliable partner at its side and does not need to build up its own specialized knowledge of Autodesk software, PRO.FILE, SAP PLM or the Cideon solutions.

Short Response Times

Support requests can be made around the clock via the Cideon Service Portal. Our dedicated support department impresses with short response times.

In-Depth Know-How

The Cideon support team has in-depth knowledge of Autodesk software, PRO.FILE, SAP PLM as well as Cideon solutions and undergoes continuous training.

Single Point of Contact

Cideon Support becomes the central contact for your IT staff. If necessary, we will forward your support request internally to our specialist departments, e.g. consulting.

Quick Help via Remote Support

With Cideon Support Services software problems are solved quickly and reliably – if necessary also via remote support.

Business Processes Without Interruptions

Our support services help you maintain your systems and consequently keep your business running.

Cideon Service Portal

Cideon Software Portal

Typical Scenarios

With Cideon Support Services you receive fast and competent help in these and many other cases.

Application

An employee from your design department is stuck on a project and has a specific question about using Autodesk Inventor. Neither colleagues nor your IT staff have the specialized knowledge to answer this question.

Installation and Rights Assignment

A new employee has started at your company. You are wondering how best to go about installing the Autodesk software she needs and granting her the necessary usage rights.

Technical Fault

After the last update of your PLM system, an error is constantly reported, which severely restricts its use or even makes it impossible. At the same time, your customer is waiting for the contractually agreed services to be fulfilled. Your IT needs help.

Our Contract Models

Cideon Support Services can currently be booked via six contract variants. In addition to our standard service contracts, service level agreements tailored to your individual needs are also possible. Please do not hesitate to contact us.

Your advantages with all contract options:

24/7 ticket creation and ticket monitoring via the Cideon Service Portal
Always up-to-date information on the status of your tickets
Short processing time through our dedicated support department
Remote support
Support in German and English
Problem analysis with real customer data
Dispatch of checklists for the preparation of installations and configurations
Recommendations for helpful Cideon trainings or for helpful software adjustments and configurations

Cideon Support Creation

This contract variant includes support for numerous CAD solutions from Autodesk and Cideon.

Autodesk CAD Software:

Autodek AutoCAD
Autodesk AutoCAD LT
Autodesk AutoCAD Revit LT Suite
Autodesk BIM Collaborate (formerly BIM 360 Coordinate)
Autodesk BIM Collaborate Pro (formerly BIM 360 Design)
Autodesk Build (formerly BIM 360 Build)
Autodesk Docs (formerly BIM 360 Docs)
Autodesk Fusion
Autodesk Inventor
Autodesk Navisworks Manage
Autodesk Navisworks Simulate
Autodesk ReCap Pro
Autodesk Revit
Autodesk Revit LT
Autodesk Takeoff

CIDEON CAD Solutions:

Cideon Support Data Management

This contract option includes support for Autodesk PDM and PLM software, PRO.FILE and a range of Cideon solutions, including Cideon Add-Ons for SAP PLM and SAP ECTR.

Autodesk Software:

Autodesk BIM Collaborate (formerly BIM 360 Coordinate)
Autodesk BIM Collaborate Pro (formerly BIM 360 Design)
Autodesk Build (formerly BIM 360 Build)
Autodesk Docs (formerly BIM 360 Docs)
Autodesk Takeoff
Autodesk Vault

CIDEON Add-Ons for Autodesk Vault:

CIDEON Vault Jobserver SAP Connector
CIDEON Vault Pro Toolbox

CIDEON Add-Ons for SAP ECTR:

CIDEON CDESK2ECTR Parallel Operation Toolsets
CIDEON SAP ECTR Data Enrichtment Toolsets
CIDEON SAP ECTR Enhancement Suite
CIDEON Part Name Rules Add-On

CIDEON Add-Ons for SAP PLM:

CIDEON Ahead Manager Solution
CIDEON BOM Management Framework
CIDEON CAD Release Migrator
CIDEON DMS Log
CIDEON Document Creation Wizard
CIDEON Document Function Manager
CIDEON EXPORT PDM
CIDEON Import PDM
CIDEON Material Master Management Framework
CIDEON Mini BOM Modul
CIDEON Naming Catalog
CIDEON Status Change Assistant
CIDEON Title Block Change History
CIDEON View Manager Solution

CIDEON CAD Scanner

CIDEON Conversion Engine:

CIDEON Conversion Engine Connector AutoCAD
CIDEON Conversion Engine Connector EPLAN
CIDEON Conversion Engine Connector Inventor
CIDEON Conversion Engine Connector MS Office
CIDEON Conversion Engine Connector Solid Edge
CIDEON Conversion Engine Connector SOLIDWORKS
CIDEON Conversion Engine Framework
CIDEON Conversion Engine Konverter TIFF Stempel
CIDEON Conversion Engine Quick Start

CIDEON Interfaces:

CIDEON Eplan Parts Sync for SAP–Server
CIDEON Eplan Parts Sync for SAP–User
CIDEON Vault ERP Integration (User & Server)
CIDEON Vault Integration for EPLAN
CIDEON Vault Professional Integration to SAP
SAP ECTR Integration Solid Edge
SAP ECTR Integration SOLIDWORKS
SAP ECTR Integration to AutoCAD
SAP ECTR Integration to Inventor
SAP ECTR Interface to EPLAN P8

PROCAD Software:

PRO.FILE

Cideon Support Premium

Cideon Support Premium covers all software solutions from the Cideon Support Creation and Cideon Support Data Management packages.

All three contract models cover questions about the application, installation, licensing, assignment of rights, and much more. The billing of support requests is ticket-based.

Cideon Vault Integration For Eplan – Support Base

This contract has been specially tailored for companies in which Cideon Vault Integration for Eplan is used. You will receive advice and support with:

Any query on Cideon Vault Integration for Eplan
Troubleshooting
Import of service packs, hotfixes
Errors in Eplan Synchronizer
Workplace validation (language packages used, uniform article databases, uniform project storage path...)
Log file analysis and cleanup in the event of an error

Billing via annual flat rate

Cideon Vault Integration for Eplan – Support Pro

This contract option includes all services of Cideon Vault Integration for Eplan – Support Base. In addition, you will receive support and consulting for:

Autodesk Vault Professional job server errors
Errors in replicating articles and files

Billing via annual flat rate

Cideon Managed Services

You want even more operational reliability for your CAD, PDM or PLM software and at the same time would like to relieve your IT more? With Cideon Managed Services, we take over the ongoing monitoring of your software environment and proactively take measures when failures or other problems occur. Your IT staff can devote themselves to their actual core tasks.

More about Cideon Managed Services

Cideon Consulting⁺

Good service – without any compromises!

Unleash your maximum potential in your daily work with your CAD and PDM systems with our consulting and service subscription. The complete service package offers you permanent and proactive expert support, a flat rate for our standardized software training courses (in the german language), consulting, installation, customer care and much more – all included in a fixed price.

Learn more about Cideon Consulting⁺

Iris Funke, Sales Assistant

Offer Request

Are you interested in Cideon Support Services? Contact us today! We will be happy to provide you with an offer tailored to your company.

+49 89 90 9003 200

customer.success@cideon.com

More Information

We will conveniently send you all the information by e-mail.

Callback

We will talk about your specific questions in a short phone call.

Consultation Appointment

We will arrange an appointment that suits your schedule.

Our Software Solutions for CAD, PDM and PLM

We will be happy to advise you on the selection of the right CAD, PDM or PLM solution for your company. Benefit from our many years of expertise.

Autodesk Software

Improve and accelerate your design and development. Rely on more than ten million professionals in 185 countries who use Autodesk 3D design, engineering, planning, and visualization products every day.

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PRO.FILE

PRO.FILE is a PDM solution that is tailored to German medium-sized businesses and impresses with its simple configurability.

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SAP CAD Integrations

With the SAP CAD interfaces, you can seamlessly integrate your CAD data into SAP PLM. The integrations connect popular authoring systems with SAP.

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Cideon Interfaces

Cideon interface solutions access ERP, PLM, PDM and CAD systems and prepare data in a transparent way. For example, CAD or ECAD data can be merged with SAP or Vault.

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Our Core Services

Process Consulting

With our process consulting you understand the challenges, derive possible potentials and decide together for more success.

Implementation

When executing your project, benefit from our decades of consulting and implementation experience.

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Software Development

Do you need individual software development? Cideon offers tailor-made solutions tailored to your processes.

Trainings

We can provide professional training in English for selected Autodesk software, PRO.FILE, SAP ECTR and more.

Support

Cideon Support offers 24/7 support for your CAD, PDM, PLM environment and ensures long-term security.

Why Cideon?

Cideon advises and supports companies in optimizing their product development processes - from conception and engineering to production and service. We stand for: